Merchant Guide to Retailer FAQs

Getting started with DivideBuy

Can I have a demo before signing up?

Yes, we’d love the opportunity to show you how DivideBuy can grow your business. You can book a free demo by filling out the form here or to see more visit our DemoStore.

Was this answer helpful?
Yes No

Does it cost anything to open an account with DivideBuy?

Our pricing is based on a commission rate plus a monthly product fee. We don’t charge an integration fee. To discuss our rates and fees, please contact our Business Development Team by completing this form here.

Was this answer helpful?
Yes No

What criteria do I need to meet to sign up?

To enter into an agreement with us, we ask that your business is:

VAT registered
Based in the UK
Has an annual turnover of £100k+
Has traded for a minimum of 6 months

Was this answer helpful?
Yes No

How do we take care of our mutual customers?

DivideBuy take the full fraud and credit risk for our retailers, while giving complete protection to consumers. We also put total control into the hands of our retailers by gathering all orders in one place within the DivideBuy portal and also (where applicable) on a retailers sales grid. Customers with an order can log on to their DivideBuy account to manage their purchases, change payment dates and chat with our customer service team.

Was this answer helpful?
Yes No

Where is your shopping directory?

Our shopping directory can be found here.

Was this answer helpful?
Yes No

Do you credit search customers?

Yes, we do this to verify details provided and understand financial behaviour. We would never do this without your customer’s consent.

Was this answer helpful?
Yes No

Technical & Integration Support

Which platforms do you support?

We currently integrate with Shopify, Magento and WooCommerce . We also offer bespoke integrations. Contact us today to find out more.

Was this answer helpful?
Yes No

How do I install DivideBuy?

As standard, we will install DivideBuy on your website during the onboarding process. Contact us today to find out more.

Was this answer helpful?
Yes No

Can I still integrate if I don’t use one of your approved platforms?

Yes, we can provide you with the API to enable you to integrate DivideBuy onto your platform. Contact us today to find out more.

Was this answer helpful?
Yes No

During installation why do you request owner access and not collaborator access?

We normally request owner access instead of collaborator access to ensure a quick installation of DivideBuy technology. Owner access is the only user role that permits us to add and enable/disable payment methods and allows us to carry out testing more efficiently, without making a request to you for access. If you would prefer to only provide us with collaborator/partner access then we will have to request that you enable/disable the payment methods at various times during the installation. This may mean your install takes a little longer than normal as your DivideBuy developer may be assigned to another installation whilst we wait for you to confirm this has been actioned.

Was this answer helpful?
Yes No

Selling with DivideBuy

What is ‘Soft Search’?

A soft search is a credit search made on a file that won't affect your customer’s credit score. Although it's recorded on their file like every other search, lenders can't see it and it does not affect their record.

Was this answer helpful?
Yes No

Do I have to offer finance on everything?

For Shopify, all products must be activated.

For Magento & WooCommerce, our functionality allows you to select what products you wish to offer finance on. This gives you flexibility and choice whilst maximising sales and helping increase your average order values.

Was this answer helpful?
Yes No

Are there any types of business that DivideBuy is unable to partner with?

A list of the restricted and prohibited business practices, methods, goods and services can be found here.

Was this answer helpful?
Yes No

Is DivideBuy GDPR compliant?

How we comply with GDPR (the General Data Protection Regulation), a law regulating data protection and privacy for all individuals in the European Union, can be found in our privacy policy.

Was this answer helpful?
Yes No

Do you carry out a credit search when a customer completes an application?

Yes, we carry out a full credit search. This is to verify the details provided and understand financial behaviour. We would never do this without your customer’s consent. A soft search function is also available which enables your customer to check their eligibility before completing a full application.

Was this answer helpful?
Yes No

What happens if the customer comes to DivideBuy if they are unhappy?

If a customer contacts us as wants to return something, we will always contact you first to confirm whether a refund is to be issued.

Was this answer helpful?
Yes No

How does DivideBuy reduce fraud?

We analyse and review data every time a transaction takes place. We take the full fraud and credit risk, while giving complete protection to consumers. If we detect suspicious activity, or cannot get adequate identity confirmation, the transaction is rejected.

Was this answer helpful?
Yes No

Do DivideBuy offer a ‘Soft Search’ credit option?

Yes, we do. We would recommend that you add this option during the installation process. This feature increase conversions and reduces basket abandonment.

Was this answer helpful?
Yes No

Do you use brokers or a 3rd party lender?

No. We are the sole lender of the credit we provide, we’re entirely independent and not reliant on brokers or 3rd party lenders. This means that we offer genuine instant credit decisions and higher acceptance rates.

Was this answer helpful?
Yes No

Merchant Portal

I’ve forgotten my pin, what do I do?

You can visit https://portal.dividebuy.co.uk/, click on 'Forgot PIN?’ and follow the online instructions to reset.

Was this answer helpful?
Yes No

How do I process a refund?

You can find details of how to process a refund following a customer return via your retailer portal depending on platform below:

Magento 1 - View guide
Magento 2 - View guide
Shopify - View guide
WooCommerce - View guide

Was this answer helpful?
Yes No

How can I reset my merchant portal password?

You can visit https://portal.dividebuy.co.uk/, click on the 'Forgot Password?' and follow the online instructions to reset.

Was this answer helpful?
Yes No

How do we log in to the merchant portal?

You can log in to the DivideBuy merchant here.

Was this answer helpful?
Yes No

What is the retailer portal?

The retailer portal is a system where retailers can log on to manage all their orders, pull detailed reports and create/send custom orders to customers. The portal can often be linked to your online platform and may also enable you to place custom orders depending on what type of integration you have. Check out our handy guide here.

Was this answer helpful?
Yes No

How do I modify an order?

If it’s an existing order, we are unable to increase the existing credit agreement, however a decrease, such as a discount, can be amended.

Was this answer helpful?
Yes No

What do the status of the orders mean?

You can access our full portal guide online here and view the definition of the different statuses here.

Featured retailers

SIMBA

Cloud Nine

What’s new?

Monthly instalments, pay later and longer-term plans

Retailer FAQs

Getting started with DivideBuy

Can I have a demo before signing up?

Was this answer helpful? Yes No

Does it cost anything to open an account with DivideBuy?

Was this answer helpful? Yes No

What criteria do I need to meet to sign up?

Was this answer helpful? Yes No

How do we take care of our mutual customers?

Was this answer helpful? Yes No

Where is your shopping directory?

Was this answer helpful? Yes No

Do you credit search customers?

Was this answer helpful? Yes No

Technical & Integration Support

Which platforms do you support?

Was this answer helpful? Yes No

How do I install DivideBuy?

Was this answer helpful? Yes No

Can I still integrate if I don’t use one of your approved platforms?

Was this answer helpful? Yes No

During installation why do you request owner access and not collaborator access?

Was this answer helpful? Yes No

Selling with DivideBuy

What is ‘Soft Search’?

Was this answer helpful? Yes No

Do I have to offer finance on everything?

Was this answer helpful? Yes No

Are there any types of business that DivideBuy is unable to partner with?

Was this answer helpful? Yes No

Is DivideBuy GDPR compliant?

Was this answer helpful? Yes No

Do you carry out a credit search when a customer completes an application?

Was this answer helpful? Yes No

What happens if the customer comes to DivideBuy if they are unhappy?

Was this answer helpful? Yes No

How does DivideBuy reduce fraud?

Was this answer helpful? Yes No

Do DivideBuy offer a ‘Soft Search’ credit option?

Was this answer helpful? Yes No

Do you use brokers or a 3rd party lender?

Was this answer helpful? Yes No

Merchant Portal

I’ve forgotten my pin, what do I do?

Was this answer helpful? Yes No

How do I process a refund?

Was this answer helpful? Yes No

How can I reset my merchant portal password?

Was this answer helpful? Yes No

How do we log in to the merchant portal?

Was this answer helpful? Yes No

What is the retailer portal?

Was this answer helpful? Yes No

How do I modify an order?

Was this answer helpful? Yes No

What do the status of the orders mean?

Was this answer helpful? Yes No

How do I cancel an order?

Was this answer helpful? Yes No

Contact us

How can I get in contact with you?

Was this answer helpful? Yes No

Who are Rematch Credit Ltd?

Was this answer helpful? Yes No

Was this page helpful?

DivideBuy

For Shoppers

For Business

My Account

Follow Us

Follow Us

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No

Was this answer helpful?
Yes No