Find answers to common questions from our valued merchant partners.
To enter into an agreement with us, we ask that your business is:
DivideBuy take the full fraud and credit risk for our retailers, while giving complete protection to consumers. We also put total control into the hands of our retailers by gathering all orders in one place within the DivideBuy portal and also (where applicable) on a retailers sales grid. Customers with an order can log on to their DivideBuy account to manage their purchases, change payment dates and chat with our customer service team.
Our shopping directory can be found here.
Yes, we do this to verify details provided and understand financial behaviour. We would never do this without your customer’s consent.
If a customer contacts us as wants to return something, we will always contact you first to confirm whether a refund is to be issued.
No. We are the sole lender of the credit we provide, we’re entirely independent and not reliant on brokers or 3rd party lenders. This means that we offer genuine instant credit decisions and higher acceptance rates.
For Shopify, all products must be activated.
For Magento & WooCommerce, our functionality allows you to select what products you wish to offer finance on. This gives you flexibility and choice whilst maximising sales and helping increase your average order values.
You can visit https://portal.dividebuy.co.uk/, click on the 'Forgot Password?' and follow the online instructions to reset.
The Merchant Portal is a system where merchants can log on to manage all their orders, pull detailed reports and create/send custom orders to customers. The portal can often be linked to your online platform and may also enable you to place custom orders depending on what type of integration you have. Check out our handy guide here.
We can help you as a merchant with additional queries here.
Ends 31st of December 2023