Retailer FAQs

Common questions from our valued retailers can be found below

Getting started with DivideBuy

Can I have a demo before signing up?

Yes, we’d love the opportunity to show you how DivideBuy can grow your business. You can book a free demo by filling out the form here or to see more visit our DemoStore.

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Does it cost anything to open an account with DivideBuy?

Our pricing is based on a commission rate plus a monthly product fee. We don’t charge an integration fee. To discuss our rates and fees, please contact our Business Development Team by completing this form here.

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What criteria do I need to meet to sign up?

To enter into an agreement with us, we ask that your business is:

  • VAT registered
  • Based in the UK
  • Has an annual turnover of £100k+
  • Has traded for a minimum of 6 months

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How do we take care of our mutual customers?

DivideBuy take the full fraud and credit risk for our retailers, while giving complete protection to consumers. We also put total control into the hands of our retailers by gathering all orders in one place within the DivideBuy portal and also (where applicable) on a retailers sales grid. Customers with an order can log on to their DivideBuy account to manage their purchases, change payment dates and chat with our customer service team.

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Where is your shopping directory?

Our shopping directory can be found here.

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Do you credit search customers?

Yes, we do this to verify details provided and understand financial behaviour. We would never do this without your customer’s consent.

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Technical & Integration Support

Which platforms do you support?

We currently integrate with Shopify, Magento and WooCommerce . We also offer bespoke integrations. Contact us today to find out more.

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How do I install DivideBuy?

As standard we will install DivideBy on to your website during the onboarding process. Contact us today to find out more.

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Can I still integrate if I don’t use one of your approved platforms?

Yes, we can provide you with the API to enable you to integrate DivideBuy onto your platform. Contact us today to find out more.

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During installation why do you request owner access and not collaborator access?

We normally request owner access instead of collaborator access to ensure a quick installation of DivideBuy technology. Owner access is the only user role that permits us to add and enable/disable payment methods and allows us to carry out testing more efficiently, without making a request to you for access. If you would prefer to only provide us with collaborator/partner access then we will have to request that you enable/disable the payment methods at various times during the installation. This may mean your install takes a little longer than normal as your DivideBuy developer may be assigned to another installation whilst we wait for you to confirm this has been actioned.

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Selling with DivideBuy

Is DivideBuy GDPR compliant?

How we comply with GDPR (the General Data Protection Regulation), a law regulating data protection and privacy for all individuals in the European Union, can be found in our privacy policy.

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Do you carry out a credit search when a customer completes an application?

Yes, we carry out a full credit search. This is to verify the details provided and understand financial behaviour. We would never do this without your customer’s consent. A soft search function is also available which enables your customer to check their eligibility before completing a full application.

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What happens if the customer comes to DivideBuy if they are unhappy?

If a customer contacts us as wants to return something, we will always contact you first to confirm whether a refund is to be issued.

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How does DivideBuy reduce fraud?

We analyse and review data every time a transaction takes place.  We take the full fraud and credit risk, while giving complete protection to consumers. If we detect suspicious activity, or cannot get adequate identity confirmation, the transaction is rejected.

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Do DivideBuy offer a ‘Soft Search’ credit option?

Yes, we do. We would recommend that you add this option during the installation process. This feature increase conversions and reduces basket abandonment.

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Do you use brokers or a 3rd party lender?

No. We are the sole lender of the credit we provide, we’re entirely independent and not reliant on brokers or 3rd party lenders. This means that we offer genuine instant credit decisions and higher acceptance rates.

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What is ‘Soft Search’?

A soft search is a credit search made on a file that won't affect your customer’s credit score. Although it's recorded on their file like every other search, lenders can't see it and it does not affect their record.

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Do I have to offer finance on everything?

For Shopify, all products must be activated.

For Magento & WooCommerce, our functionality allows you to select what products you wish to offer finance on. This gives you flexibility and choice whilst maximising sales and helping increase your average order values.

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Are there any types of business that DivideBuy is unable to partner with?

A list of the restricted and prohibited business practices, methods, goods and services can be found here.

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Merchant Portal

How can I reset my merchant portal password?

You can visit https://portal.dividebuy.co.uk/, click on the 'Forgot Password?' and follow the online instructions to reset.

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How do we log in to the merchant portal?

You can log in to the DivideBuy merchant here.

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What is the retailer portal?

The retailer portal is an system where retailers can log on to manage all their orders, pull detailed reports and create/send custom orders to customers. The portal can often be linked to your online platform and may also enable you to place custom orders depending on what type of integration you have. Check out our handy guide here.

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How do I modify an order?

If it’s an existing order, we are unable to increase the existing credit agreement, however a decrease, such as a discount, can be amended.

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What do the status of the orders mean?

You can access our full portal guide online here and view the definition of the different statuses here.

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How do I cancel an order?

You can find details on how to cancel an order here.

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I’ve forgotten my pin, what do I do?

You can visit https://portal.dividebuy.co.uk/, click on 'Forgot PIN?’ and follow the online instructions to reset.

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How do I process a refund?

You can find details of how to process a refund following a customer return via your retailer portal depending on platform below:

Magento 1 - View guide
Magento 2 - View guide
Shopify - View guide
WooCommerce - View guide

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Contact us

How can I get in contact with you?

We can help you as a merchant with additional queries here.

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Who are Rematch Credit Ltd?

That is our registered company name, our trading name is DivideBuy.

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Page last updated: 09 November 2021
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