Payments & Refunds

Payments

If a customer chooses DivideBuy, when will I receive payment?

You will be paid in line with your terms of payment as outlined in the terms & conditions.

How do I get paid for my orders?

If you are a merchant who sells goods:

Please provide us with tracking information via your web platform. For merchants who use WooCommerce, Magento or Shopify, you can input your tracking details via your platform. Once your delivery tracking has been received and confirmed, your payment will be processed. Typically, you will receive the funds two business days after processing.

Instructions on how to input your tracking details onto an order are below:

• Magento 1 – View tracking guide
• Magento 2 – View tracking guide
• Shopify – View tracking guide
• Woocommerce – View tracking guide

If you are a service provider:

Once you have fulfilled your service(s) in full, we pay you for the order. Your account manager will work with you on the best way to provide proof of service fulfillment.

Refunds

You will be able to refund an entire order or part of an order. Further details can be found when you choose your shopping cart.

You can find details of how to process a refund following a customer return via your retailer portal depending please choose platform below:

• Magento 1 – View refunds guide
• Magento 2 – View refunds guide
• Shopify – View refunds guide
• WooCommerce – View refunds guide
• Custom Order Refunds

We aim to refund orders within 24 hours of receiving your confirmation