Credit Decisions Defined

You will see a number of different credit decisions displayed in the ‘Credit Results’ column of your merchant portal. An explanation of each of these decisions can be found below.

Credit Decisions and What They Mean

 

Credit Decision

What this means and Next Steps

Approved

This customer is eligible to spread the cost over the number of monthly instalments selected. The customer will be required to pay their first instalment immediately to complete the order.

Approved with a % in the Deposit column

This customer is eligible to spread the cost over the number of monthly instalments selected, subject to a deposit. In the event a deposit is required, monthly instalments due will reduce. The customer will be required to pay the deposit amount AND their first instalment immediately to complete the order.

Refer

(*in some cases, a deposit will also be required)

This customer is eligible to spread the cost over the number of monthly instalments selected, subject to a guarantor being assigned to the order. The customer will need to assign a guarantor to their application. The guarantor will then be sent an email link to complete a guarantor application. Once the guarantor has been approved, the customer will need to log into their DivideBuy account to complete the purchase. To complete the purchase, they will need to make the first instalment (*and deposit) payment.

In the event a guarantor is declined, the customer will be informed and will be able to assign one further guarantor to the order.

Declined

The customer has not been approved and is unable to use DivideBuy as their payment method. The customer should use an alternate payment method if possible.

N/A

The credit decision is usually marked as N/A if the customer has not fully completed their application and a credit check has not been completed.

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