Shopify Tracking

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Shopify Retailer Admin Panel and the DivideBuy Retailer Portal.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Tracking an Order in Shopify Retailer Admin Panel

Step 1 – Locate the order and select the Fulfill Items button

Step 2 – Enter the Tracking Number and Select the courier from the list of Shipping Carriers (as supplied by Shopify)

NB: Not all couriers that are displayed in Shopify Retailer Admin are compatible with the DivideBuy Shipping Module. If the courier is not compatible your shipping details will not be saved in DivideBuy’s system.

The couriers compatible with DivideBuy are:

• DHL Express
• DPD Local
• DPD UK
• FedEx
• Royal Mail
• UPS
• USPS

Step 3 – select ‘FulFill Items’ – once this is selected if the courier is compatible with DivideBuy’s Shipping Module the shipping details will be saved.  If the courier is not on the list, the details will not be saved and the Shopify Portal method should be used.

Tracking an Order in DivideBuy’s Retailer Portal

Step 1 – Locate the order within DivideBuy’s Retailer Portal and click on the order to view its details

NB: The order must be in a ‘Processing’ status for the tracking details to be completed

Step 2 – Under the product details a section will be displayed called ‘Tracking Details’

Step 3 – Enter the courier name within the Tracking Method field – as you type the courier name in a selection of approved retailers will be displayed in a dropdown list.

NB: The courier must be selected from the drop-down list provided.  If the courier is not displayed, they are not compatible with the DivideBuy Module and will therefore not be saved correctly

Step 4 – Enter the Tracking Number and select Submit

NB: If the courier has been entered that is not compatible with DivideBuy an error message will be displayed, as per the below screenshot:

Couriers Compatible with DivideBuy

Please click here to visit Aftership’s website for a comprehensive list of all supported couriers.

NB: If you courier does not appear on this list then the tracking details you enter will not be saved on DivideBuy Systems.  Therefore, the proof of delivery for your orders must be entered in the Retailer Portal as a document. Please refer to our Proof of Delivery guide for more details.