Complaints

We do our utmost to provide you with the best products and services. We understand that sometimes
things can go wrong. Telling us about your experience gives us the opportunity to make things right.

Ways to contact us

Phone

Call us on 0800 085 0885.

Write to us

Customer Relations
DivideBuy
First Floor, Brunswick Court
Brunswick Street
Newcastle-under-Lyme
ST5 1HH

Email Us

Please email us at:
complaints@dividebuy.co.uk


Under FCA regulations, we aim to resolve your complaint within 8 weeks of us receiving your complaint in writing.

If you are still unhappy after you receive our response letter, or if 8 weeks has elapsed and you have still not received a response from us, you are entitled to contact the Financial Ombudsman Service regarding your complaint.