Not happy with something?

We understand that sometimes, your experience may not be as expected. We pride ourselves on ensuring that our customers have a great experience when spreading the cost with DivideBuy. If you are dissatisfied with DivideBuy, please let us know so that we can work on improving experiences for everybody.

If you are unhappy with a retailer you have made a purchase with, please contact the retailer directly and follow their complaints procedure.

Ways to contact us

Please communicate any dissatisfactions in writing. You can do so by using one of the following channels:



Alternatively, you can leave a voice message by dialling 01782 971 218, leaving your name, number, email address, and the reason for your complaint, and we will either return your call or email you with the outcome.

We aim to investigate and respond to all complaints as soon as we can, but your dispute will receive a response within 8 weeks of DivideBuy receiving your complaint in writing.

Under FCA regulations, you are entitled to escalate your complaint to The Financial Ombudsman Service after this period.

Skip to content