This policy explains what cookies are, how we will use them and how you can turn them off.
What are cookies?
A cookie is a small file which asks permission to be stored on your internet browsing device (e.g. computer, tablet or phone) when you visit our website. Cookies do not store personal information, such as your name, date of birth or payment card details.
Once you accept, a file (cookie) is added and it collects information about webpages visited and your preferences. Using this information, we can make the website more relevant to your needs including, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website enabling us to monitor which pages you use and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies you prefer. This may prevent you from taking full advantage of the website.
What types of cookies do we use?
Our website uses Analytical/Performance cookies to identify which pages are being used and to collect anonymous data about our visitors. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We use the data to improve your future experience and identify issues that our users may be experiencing. We only use this information for statistical analysis purposes and then the data is removed from the system.
|Cookie/Tracking Technology Name||Category||Purpose|
|Google Analytics||Third Party||Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend on our website. The information stored by these cookies can be seen only by the relevant teams at DivideBuy and Google and never shows any confidential information. We also use Google Analytics to track the performance of our website.|
|SnapEngage||Functional||This cookie relates to our Online Chat functionality, which allows us to view previous chat history, tracking of origin and site entry, as well as detecting if this is a new session.|
|Lucky Orange||Third Party||This cookie allows us to review the behaviour of our customers that visit our website, including if the user is unique visitor to our website, total number of visits from the user, the original referrer the visitor came to the site from and the user’s recording ID.|
|isAccepted||Functional||This cookie is used to record whether the cookies have been accepted.|
|Force 24||Third Party||This is an ID generated per individual contact in the Force24 system to be able to understand behaviour and form submissions into the Force24 system from outside sources per user.|
|Hot Jar||Third Party||This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.|