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How to process a refund for a custom order?

For custom order retailers, raising orders within the merchant portal only, please email [email protected] with the following information

Customer name:
Order number:
Order total:
Refund amount: (should be the same as the order total if this is a full refund)

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Page last updated: 13 October 2021

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Interest free credit agreements provided by Zopa Embedded Finance Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Embedded Finance Limited trading as Dividebuy is an appointed representative of Zopa Bank Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542 & 993200). Zopa Embedded Finance Limited (14602085) is incorporated in England & Wales and has its registered office at: First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. VAT Number 281765280. Copyright © Zopa Embedded Finance Limited 2024. All rights reserved
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