Shopify Refunds

Step 1

Log into your Shopify dashboard and go to Orders > All Orders. Find the order that you wish to refund and click on it.

Step 2

Click Refund.

Step 3

You can choose to enter the number of items to refund OR manually enter the amount on the right hand box.

Step 4

The amount that you have chosen to refund will be displayed with in the button. Click the Refund button to continue.

Result

The Refund has successfully been created and DivideBuy will be able to refund the customer.

Partial Refunds

If only a partial refund is required, please send the following information to refunds@dividebuy.co.uk

  • Customer name
  • Customer email address
  • Order number
  • Total amount to be refunded

If the refund amount is less than the remaining balance on the customers account, this will be used to reduce the customers remaining monthly instalments and the customer will not receive any funds into their bank account as they would with a full refund.

If you need anything further, please just let me know.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.

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