Log into your Shopify dashboard and go to Orders > All Orders. Find the order that you wish to refund and click on it.
Click Refund.
You can choose to enter the number of items to refund OR manually enter the amount on the right hand box.
The amount that you have chosen to refund will be displayed with in the button. Click the Refund button to continue.
The Refund has successfully been created and DivideBuy will be able to refund the customer.
Partial Refunds
If only a partial refund is required, please send the following information to refunds@dividebuy.co.uk
If the refund amount is less than the remaining balance on the customers account, this will be used to reduce the customers remaining monthly instalments and the customer will not receive any funds into their bank account as they would with a full refund.
If you need anything further, please just let me know.
Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.
Interest free credit agreements provided by Zopa Embedded Finance Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service.
Zopa Embedded Finance Limited trading as Dividebuy is an appointed representative of Zopa Bank Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542 & 993200).
Zopa Embedded Finance Limited (14602085) is incorporated in England & Wales and has its registered office at: First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. VAT Number 439973733.
Copyright © Zopa Embedded Finance Limited 2023. All rights reserved
Ends 31st of December 2023
