Log into your WordPress dashboard and go to WooCommerce > Orders. Find the order that you wish to refund.
Click View.
Scroll down the page to the Refund button and click it.
If refunding a full item(s), enter the quantity within the Qty box and the total will automatically update in the box next to it.
OR enter the amount within the Refund amount box.
Click the Refund [refund amount] via DivideBuy button.
Within the pop-up where it asks “Are you sure…”, click OK.
The Refund has successfully been created and DivideBuy will be able to refund the customer.
Partial Refunds
If only a partial refund is required, please send the following information to refunds@dividebuy.co.uk
If the refund amount is less than the remaining balance on the customers account, this will be used to reduce the customers remaining monthly instalments and the customer will not receive any funds into their bank account as they would with a full refund.
If you need anything further, please just let me know.
Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.
Interest free credit agreements provided by Zopa Embedded Finance Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service.
Zopa Embedded Finance Limited trading as Dividebuy is an appointed representative of Zopa Bank Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542 & 993200).
Zopa Embedded Finance Limited (14602085) is incorporated in England & Wales and has its registered office at: First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. VAT Number 439973733.
Copyright © Zopa Embedded Finance Limited 2023. All rights reserved
Ends 31st of December 2023
