Refunds

How do I manage refunds?

You will be able to refund an entire order or part of an order. Further details can be found when you choose your shopping cart.

You can find details of how to process a refund following a customer return via your retailer portal depending please choose platform below:

We aim to refund orders within 24 hours of receiving your confirmation

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Page last updated: 20 June 2022

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Credit is provided by Rematch Credit Limited trading as DivideBuy. Rematch Credit Limited is authorised by the Financial Conduct Authority (FCA FRN 626266). Rematch Credit Limited registered and trading at First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. Company number 08097204. VAT Number 164 4736 93. Finance is available to permanent UK residents aged 18+, subject to status, terms and conditions apply.
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