Magento 1 Tracking

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Magento 1 platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Tracking an Order in Magento 1

Step 1 – Locate the order and go to the order details page.  Select the Ship button in the order and under the Shipment Information section select ‘DivideBuy Custom’

 

Step 2 – Select the Title field and start to type the courier’s name – this will display a dropdown field of all the couriers that are compatible with the text entered. 

NB: The courier MUST be selected from the dropdown list displayed

 

Step 3 – Enter tracking number and click on Submit Shipment

 

Step 4 – When Submit Shipment is selected, the details will be saved on DivideBuy’s system and the information will be saved as per the screenshot below against the order

 

NB: We will only successfully save your details if the Tracking Courier and Tracking Number are correct, as per our system.  If they are not correct the details will not be saved on DivideBuy’s systems and you would not be able to save the tracking details entered.  An error message will be displayed as per the below screenshot

 

Couriers Compatible with DivideBuy

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Magento 1 platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Below is a list of couriers that are compatible with the DivideBuy module

  • An Post
  • APC Overnight
  • Arrow XL
  • Asendia UK
  • Collect+
  • Deltec Courier 
  • DHL Express
  • DPD Ireland 
  • DPD Local
  • DPD UK
  • Ensenda 
  • Fastway Ireland 
  • FedEx
  • FedEx UK
  • Hermesworld
  • myHermes UK
  • Nightline
  • Norsk Global
  • Omni Parcel
  • One World Express
  • Panther
  • Parcel Force 
  • Royal Mail 
  • Skynet Worldwide Express UK
  • TNT UK
  • TNT UK Reference 
  • Tuffnells Parcels Express 
  • UK Mail
  • UPS
  • USPS
  • XDP Express
  • XDP Express Reference
  • Yodel Domestic 
  • Yodel International 

 

NB: If you courier does not appear on this list then the tracking details you enter will not be saved on DivideBuy Systems.  Therefore, the proof of delivery for your orders must be entered in the Retailer Portal as a document. Please refer to our Proof of Delivery guide for more details.

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