Log into your Magento 1 admin panel and go to Sales > Orders. Find the order that you wish to refund.
Click View.
Click Credit Memo.
A yellow Refunds Totals box replaces the Order Totals box at the bottom right hand side of the page. Fill out the fields you require: Refund Shipping, Adjustment Refund, Adjustment Fee. Click Refund Offline.
The Credit Memo has successfully been created and DivideBuy will be able to refund the customer.
Partial Refunds
If only a partial refund is required, please send the following information to refunds@dividebuy.co.uk
If the refund amount is less than the remaining balance on the customers account, this will be used to reduce the customers remaining monthly instalments and the customer will not receive any funds into their bank account as they would with a full refund.
If you need anything further, please just let me know.
Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.
Interest free credit agreements provided by Zopa Embedded Finance Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service.
Zopa Embedded Finance Limited trading as Dividebuy is an appointed representative of Zopa Bank Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542 & 993200).
Zopa Embedded Finance Limited (14602085) is incorporated in England & Wales and has its registered office at: First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. VAT Number 439973733.
Copyright © Zopa Embedded Finance Limited 2023. All rights reserved
Ends 31st of December 2023
