Merchant Induction Training
Empowering you to introduce finance in a compliant way
Introducing a POS finance solution is key to generating sales. But it can also expose your business and customers to unnecessary risk or harm – so it’s vital that it’s done correctly.
This induction document will deliver key learnings around introducing finance to your customers. You’ll find in-depth information and practical support, as well as a point of reference for you and your team whenever you need it.
What does this induction cover?
The aim of this training is to equip you with a functional knowledge of important legal obligations, including:
- – The Compliance Process
- – Consumer Law
- – Vulnerable Customers
- – Treating Customer Fairly
…and more. You’ll also find helpful do’s and don’ts of introducing finance, advice around complaints, and clear guidance on our products and eligibility requirements.
Who needs to complete this induction?
Everyone who speaks to a customer about finance will need to read and understand this induction guide.
However, we recommend that every member of your business makes time to complete this vital training to ensure they are protected.
Why do we need to complete this induction?
We have a legal obligation to pay due regard to the information needs of customers, and communicate with them in a clear, fair and non-misleading way. For that reason, it’s critical that all our merchants are briefed on their responsibilities when it comes to introducing finance.
To find out more, please contact us at:
dd: +44 (0)1782 491627 (select option 2)
Last update: 6th March 2023
