Why use DivideBuy?
Interest free instalments available
Check eligibility with no impact on credit score
Automatic payments
Quick and easy
Spread the Cost, Interest Free
Add items to your basket
Go to checkout and select DivideBuy
Provide some personal details. If you are approved get instant credit decision
Pay first instalment
Your goods are on their way
FAQs
Are there limits on how much I can spend?
DivideBuy interest free credit is available on products/services up to £6000, and interest bearing credit is available on products/services up to £12,500. Credit
offered is set by the retailer.
Who can apply for DivideBuy retail finance?
- Applicants must be over 18 years old
- Be a permanent UK resident
- Have a valid debit or credit card
- Have a valid UK mobile number
- Have a valid email address
Will a credit check be performed?
Yes. A credit check is performed to assess your eligibility and affordability. DivideBuy also has a quick check service so you can
assess your eligibility for DivideBuy credit that will not affect your credit file.
How do I make my monthly payments?
Payment is collected via a Continuous Payment Authority (CPA). This method uses your long card number, expiry date and three digit CV2. Payments will be collected automatically on the date your instalment is due.
Can I request delivery to an address other than my home address?
To guard against fraudulent applications, we are only able to deliver goods to your home address.
What if I would like to cancel/ return my order?
The first step is to contact the retailer directly to cancel your order. If you have already received your order, you’ll need to arrange for it to be returned using the retailer’s returns process. The retailer will then contact us to confirm your order has been returned, so we can issue a refund and cancel your credit agreement.
My application was declined. Now what?
We’re sorry that your application was declined. Unfortunately, we have no influence over the credit decision and we’re unable to find out why your
application was denied. DivideBuy is not permitted to share application information with customers.
Who can I contact if I need help?
For any questions related to DivideBuy, please contact us by visiting www.dividebuy.co.uk. For a full list of FAQs, please click here.
Are there any fees or charges?
If you’ve taken out interest bearing retail finance, you’ll only be charged the APR stated in your credit agreement. If you’ve taken out interest free finance, you won’t be charged any APR. We will not add any late payment fees to your account in the event of missed payments. This is all explained in your credit agreement before you electronically sign at the checkout process.
How can I manage my DivideBuy account?
To manage your account and make payments, you can log in accounts.dividebuy.co.uk
What if I need to change my delivery address from my billing address?
DivideBuy will need to approve any deliveries to addresses other than the application/billing address. Without their approval, we will not be able to ship to a different address as fraud prevention measures apply. To have goods delivered to another address, once you have placed your order and paid a first instalment, you need to contact DivideBuy directly who will then notify us of the
changes.
How can I contact DivideBuy?
Email: [email protected]
Or via the DivideBuy live chat facility at dividebuy.co.uk
Zopa Embedded Finance Limited t/a DivideBuy credit agreements are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Credit is available to permanent UK residents aged 18+, subject to status, any missed payments may affect your ability to obtain credit from DivideBuy and other lenders. Please spend responsibly. Copyright © 2023 Zopa Embedded Finance. All Rights Reserved.
