Common questions
from our valued retailers

That is our registered company name, our trading name is DivideBuy.

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Please find our contact information here: https://dividebuy.co.uk/retailer-contact/

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Yes, we do this to verify details provided and understand financial behavior. We would never do this without your customer’s consent.

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Yes, we can provide you with the API to enable you to integrate this onto your platform.

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We currently integrate with Shopify, Magento and WooCommerce but please still contact us if you're not sure if your platform is supported!

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No, we can partner with every type of retailer whether this would be online, in-store or over the phone.

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Yes we are, please read our privacy policy to find out more: https://dividebuy.co.uk/privacy-policy/

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No, it's completely your preference. You can advertise everywhere or keep it to specific areas – it’s up to you!

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Of course! You can book a demo with our Business Development Team by following this link: https://dividebuy.co.uk/book-a-demo/

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Not a penny. We don’t charge you any integration fee for use of our developers who get you up and running in no time.

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We ask for a minimum 12 months trading history and an annual turnover of at least 500K. However, if you are close to achieving this please do still get in touch as we'd love to hear from you!

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We take full fraud and credit risk for sellers, while giving complete protection to buyers. We also put control in the hands of customers with the DivideBuy customer portal – gathering all orders in one place. Customers can manage their purchases, choose payment methods and chat with our customer service team.

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Our shopping directory can be found here: https://dividebuy.co.uk/shopping-directory/

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No. We are the sole lender of the credit we provide, we’re entirely independant and not reliant on brokers or 3rd party lenders. This means that we offer genuine instant credit decisions and higher acceptance rates.

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We work in partnership with retailers to offer interest free credit to customers. We are an option of payment for your customer to spread the cost of their order over a number of months (between 2 and 12). We take care of the credit decision and monthly instalments whilst providing you with the funds to the value of your product/service minus the rate agreed with our team from day 1.

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You can find details of how to process a refund following a customer return via your retailer portal depending on platform below:

Magento 1 - View guide
Magento 2 - View guide
Shopify - View guide
WooCommerce - View guide

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If a customer contacts us as wants to return something, we will always contact you first to confirm whether a refund is to be issued.

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Please call us on 0330 123 5997 where we can explain futher or send you over our guide to help.

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To cancel an order please call us on 0330 123 5997.

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You can visit https://portal.dividebuy.co.uk/ and click on the 'Forgot Pin?', and follow the online instructions to reset.

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You can visit https://portal.dividebuy.co.uk/ and click on the 'Forgot Password?', and follow the online instructions to reset.

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If it is an existing order we would be unable to increase the exisiting agreement, however a decrease such as discounts can be amended. We recommend you call us on 0330 123 5997 and we can discuss further.

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You can login at: https://portal.dividebuy.co.uk/

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The retailer platform is an area we created which either links up with your online platform or enables you to place orders through as a retailer depending on your intergration.

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This will be issued as 'standard' during your onboarding process however if you do not have this and would like it, please call us on 0330 123 5997 to get this arranged.

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Yes, we do! We would recommend you add this as an option to your web platform. This is so your customers can get a good idea of what the likely credit decision will be, without impacting their credit history.

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A soft search is a credit search made on a file that won't affect your customer’s credit score. Although it's recorded on their file like every other search, lenders can't see it and it does not affect their record.

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