Contact us

Who are Rematch Credit Ltd?

That is our registered company name, our trading name is DivideBuy.

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What are your contact details?

Please find our contact information here: https://dividebuy.co.uk/retailer-contact/

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Financing

Do you credit search customers?

Yes, we do this to verify details provided and understand financial behavior. We would never do this without your customer’s consent.

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Can I still integrate if I don’t use one of your approved platforms?

Yes, we can provide you with the API to enable you to integrate this onto your platform.

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Which platforms do you support?

We currently integrate with Shopify, Magento and WooCommerce but please still contact us if you're not sure if your platform is supported!

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Do you only deal with online retailers?

No, we can partner with every type of retailer whether this would be online, in-store or over the phone.

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Are DivideBuy covered for GDPR?

Yes we are, please read our privacy policy to find out more: https://dividebuy.co.uk/privacy-policy/

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Do I have to offer finance on everything?

No, it's completely your preference. You can advertise everywhere or keep it to specific areas – it’s up to you!

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Can I have a demo before signing up?

Of course! You can book a demo with our Business Development Team by following this link: https://dividebuy.co.uk/book-a-demo/

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Does it cost anything to open an account with DivideBuy?

Not a penny. We don’t charge you any integration fee for use of our developers who get you up and running in no time.

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What criteria do I need to have to sign up?

We ask for a minimum 12 months trading history and an annual turnover of at least 500K. However, if you are close to achieving this please do still get in touch as we'd love to hear from you!

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How do we take care of the end consumer?

We take full fraud and credit risk for sellers, while giving complete protection to buyers. We also put control in the hands of customers with the DivideBuy customer portal – gathering all orders in one place. Customers can manage their purchases, choose payment methods and chat with our customer service team.

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Where is your shopping directory?

Our shopping directory can be found here: https://dividebuy.co.uk/shopping-directory/

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Do you use brokers or a 3rd party lender?

No. We are the sole lender of the credit we provide, we’re entirely independant and not reliant on brokers or 3rd party lenders. This means that we offer genuine instant credit decisions and higher acceptance rates.

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How does it work?

We work in partnership with retailers to offer interest free credit to customers. We are an option of payment for your customer to spread the cost of their order over a number of months (between 2 and 12). We take care of the credit decision and monthly instalments whilst providing you with the funds to the value of your product/service minus the rate agreed with our team from day 1.

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Refunds & Returns

What to do if a customer wants to return something?

You can find details of how to process a refund following a customer return via your retailer portal depending on platform below:

Magento 1 - View guide
Magento 2 - View guide
Shopify - View guide
WooCommerce - View guide

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What happens if the customer comes to DivideBuy if they are unhappy?

If a customer contacts us as wants to return something, we will always contact you first to confirm whether a refund is to be issued.

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Retailer Portal

What do the status of the orders mean?

Please call us on 0330 123 5997 where we can explain futher or send you over our guide to help.

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How do I cancel an order?

To cancel an order please call us on 0330 123 5997.

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I’ve forgotten my pin, what do I do?

You can visit https://portal.dividebuy.co.uk/ and click on the 'Forgot Pin?', and follow the online instructions to reset.

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I’ve forgotten my password, what do I do?

You can visit https://portal.dividebuy.co.uk/ and click on the 'Forgot Password?', and follow the online instructions to reset.

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How do I modify an order?

If it is an existing order we would be unable to increase the exisiting agreement, however a decrease such as discounts can be amended. We recommend you call us on 0330 123 5997 and we can discuss further.

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How do we login to the retailer portal?

You can login at: https://portal.dividebuy.co.uk/

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What is the retailer portal?

The retailer platform is an area we created which either links up with your online platform or enables you to place orders through as a retailer depending on your intergration.

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Soft Search

How do I add this onto my online platform?

This will be issued as 'standard' during your onboarding process however if you do not have this and would like it, please call us on 0330 123 5997 to get this arranged.

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Do DivideBuy offer a ‘Soft Search’?

Yes, we do! We would recommend you add this as an option to your web platform. This is so your customers can get a good idea of what the likely credit decision will be, without impacting their credit history.

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What is ‘Soft Search’?

A soft search is a credit search made on a file that won't affect your customer’s credit score. Although it's recorded on their file like every other search, lenders can't see it and it does not affect their record.

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