DivideBuy Guide to Refunds – Shopify

Step 1

Log into your Shopify dashboard and go to Orders > All Orders. Find the order that you wish to refund and click on it.

Step 2

Click Refund.

Step 3

You can choose to enter the number of items to refund OR manually enter the amount on the right hand box.

Step 4

The amount that you have chosen to refund will be displayed with in the button. Click the Refund button to continue.

Result

The Refund has successfully been created and DivideBuy will be able to refund the customer.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.