DivideBuy Guide to Refunds – Magento 2

Step 1

Log into your Magento 2 dashboard and go to Sales > Orders. Find the order that you wish to refund.

Step 2

Click View.

Step 3

Click Credit Memo.

Step 4

If the products are to be returned to stock, check Return to Stock (if not, leave blank) and set quantity to refund. Click Update Qty’s button.

Step 5

Enter the Refund Shipping, Adjustment Refund and Adjustment Fee. Click Update Totals.

Result

The Credit Memo has successfully been created and DivideBuy will be able to refund the customer.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.