Initial Set Up

Your initial set up will be handled during onboarding, at which time you’ll receive an email to “Activate Account” and this will contain your link to register your details as a “Retailer Super Admin User”

 

You’ll then receive a confirmation email once you’ve filled out your details and set up your pin and password. You can now login to your new DivideBuy Retailer Portal.

Account Portal

Magento 1 Tracking

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Magento 1 platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Tracking an Order in Magento 1

Step 1 – Locate the order and go to the order details page.  Select the Ship button in the order and under the Shipment Information section select ‘DivideBuy Custom’

 

Step 2 – Select the Title field and start to type the courier’s name – this will display a dropdown field of all the couriers that are compatible with the text entered. 

NB: The courier MUST be selected from the dropdown list displayed

 

Step 3 – Enter tracking number and click on Submit Shipment

 

Step 4 – When Submit Shipment is selected, the details will be saved on DivideBuy’s system and the information will be saved as per the screenshot below against the order

 

NB: We will only successfully save your details if the Tracking Courier and Tracking Number are correct, as per our system.  If they are not correct the details will not be saved on DivideBuy’s systems and you would not be able to save the tracking details entered.  An error message will be displayed as per the below screenshot

 

Couriers Compatible with DivideBuy

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Magento 1 platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Below is a list of couriers that are compatible with the DivideBuy module

  • An Post
  • APC Overnight
  • Arrow XL
  • Asendia UK
  • Collect+
  • Deltec Courier 
  • DHL Express
  • DPD Ireland 
  • DPD Local
  • DPD UK
  • Ensenda 
  • Fastway Ireland 
  • FedEx
  • FedEx UK
  • Hermesworld
  • myHermes UK
  • Nightline
  • Norsk Global
  • Omni Parcel
  • One World Express
  • Panther
  • Parcel Force 
  • Royal Mail 
  • Skynet Worldwide Express UK
  • TNT UK
  • TNT UK Reference 
  • Tuffnells Parcels Express 
  • UK Mail
  • UPS
  • USPS
  • XDP Express
  • XDP Express Reference
  • Yodel Domestic 
  • Yodel International 

 

NB: If you courier does not appear on this list then the tracking details you enter will not be saved on DivideBuy Systems.  Therefore, the proof of delivery for your orders must be entered in the Retailer Portal as a document. Please refer to our Proof of Delivery guide for more details.

Shopify Tracking

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Shopify Retailer Admin Panel and the DivideBuy Retailer Portal.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Tracking an Order in Shopify Retailer Admin Panel

Step 1 – Locate the order within DivideBuy’s Retailer Portal and click on the order to view its details

NB: The order must be in a ‘Processing’ status for the tracking details to be completed

 

Step 2 – Under the product details a section will be displayed called ‘Tracking Details’

 

Step 3 – Enter the courier name within the Tracking Method field – as you type the courier name in a selection of approved retailers will be displayed in a dropdown list.

 

NB: The courier must be selected from the drop-down list provided.  If the courier is not displayed, they are not compatible with the DivideBuy Module and will therefore not be saved correctly

Step 4 – Enter the Tracking Number and select Submit

 

NB: If the courier has been entered that is not compatible with DivideBuy an error message will be displayed, as per the below screenshot:

 

 

Tracking an Order in DivideBuy’s Retailer Portal

Step 1 – Locate the order and select the Fulfill Items button

 

Step 2 – Enter the Tracking Number and Select the courier from the list of Shipping Carriers (as supplied by Shopify)

 

NB: Not all couriers that are displayed in Shopify Retailer Admin are compatible with the DivideBuy Shipping Module. If the courier is not compatible your shipping details will not be saved in DivideBuy’s system.

The couriers compatible with DivideBuy are:

 

  • DHL Express 
  • DPD Local 
  • DPD UK
  • FedEx
  • Royal Mail 
  • UPS
  • USPS

 

Step 3 – select ‘FulFill Items’ – once this is selected if the courier is compatible with DivideBuy’s Shipping Module the shipping details will be saved.  If the courier is not on the list, the details will not be saved and the Shopify Portal method should be used.

Couriers Compatible with DivideBuy

Below is a list of couriers that are compatible with the DivideBuy module

  • An Post
  • APC Overnight
  • Arrow XL
  • Asendia UK
  • Collect+
  • Deltec Courier 
  • DHL Express
  • DPD Ireland 
  • DPD Local
  • DPD UK
  • Ensenda 
  • Fastway Ireland 
  • FedEx
  • FedEx UK
  • Hermesworld
  • myHermes UK
  • Nightline
  • Norsk Global
  • Omni Parcel
  • One World Express
  • Panther
  • Parcel Force 
  • Royal Mail 
  • Skynet Worldwide Express UK
  • TNT UK
  • TNT UK Reference 
  • Tuffnells Parcels Express 
  • UK Mail
  • UPS
  • USPS
  • XDP Express
  • XDP Express Reference
  • Yodel Domestic 
  • Yodel International 

 

NB: If you courier does not appear on this list then the tracking details you enter will not be saved on DivideBuy Systems.  Therefore, the proof of delivery for your orders must be entered in the Retailer Portal as a document. Please refer to our Proof of Delivery guide for more details.

WooCommerce Tracking

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the WooCommerce platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Tracking an Order in WooCommerce

Step 1 – Locate the order and go the ‘Order Details’ page.  Locate the DivideBuy Shipment Tracking module (on the left-hand panel of the screen)

 

Step 2: Select the ‘Tracking Carrier’ field and locate your courier. This can be filtered by typing the name of the courier and selecting from one from the list provided or selecting the drop down and selecting the courier name

NB: The courier MUST be selected from the list provided

 

Step 3: Select the ‘Tracking Number field and enter the orders Tracking Number and select the ‘Add’ button once entered correctly

 

Step 4: When the Add button is selected, the details will be sent over to DivideBuy to confirm.  Once these have been saved in our system the details will be displayed in the ‘DivideBuy Shipment Tracking’ module as below:

 

NB: Retailers using DivideBuy must use the DivideBuy Shipment Tracking module to input tracking details for their DivideBuy orders.  If this is not used the information will not be sent over to our DivideBuy systems.

Also if the courier/tracking number entered is not supported by the DivideBuy Shipment Tracking module (i.e. it has not been selected from the drop-down menu supplied or is a courier specific tracking number) the details will not be saved in DivideBuy’s systems and the details will not be saved as per the screenshot above. 

This means that the tracking details have not been entered correctly and therefore the order will not be paid via our automated systems

 

Couriers Compatible with DivideBuy

Below is a list of couriers that are compatible with the DivideBuy module

  • An Post
  • APC Overnight
  • Arrow XL
  • Asendia UK
  • Collect+
  • Deltec Courier 
  • DHL Express
  • DPD Ireland 
  • DPD Local
  • DPD UK
  • Ensenda 
  • Fastway Ireland 
  • FedEx
  • FedEx UK
  • Hermesworld
  • myHermes UK
  • Nightline
  • Norsk Global
  • Omni Parcel
  • One World Express
  • Panther
  • Parcel Force 
  • Royal Mail 
  • Skynet Worldwide Express UK
  • TNT UK
  • TNT UK Reference 
  • Tuffnells Parcels Express 
  • UK Mail
  • UPS
  • USPS
  • XDP Express
  • XDP Express Reference
  • Yodel Domestic 
  • Yodel International 

 

NB: If you courier does not appear on this list then the tracking details you enter will not be saved on DivideBuy Systems.  Therefore, the proof of delivery for your orders must be entered in the Retailer Portal as a document. Please refer to our Proof of Delivery guide for more details.

My Store

Your “My Store” tab is your dashboard. This is where you will return each time you log into your Retailer Portal.

If you have multiple “stores”, you can choose which one you want to view here.

How to Create a Custom Order

Step 1 – Select the “My Store” tab in the menu on the left-hand side of the screen:

Step 2 – Select “Custom Order” next to your store name:

The following screen will appear:

Step 3 – Enter the customers’ details within the fields provided.

Step 4 – Click “Add New Product”

Step 5 – Enter the product name, SKU, product price, quantity and choose the VAT option.

Click the update icon

All the fields must be completed before an order can be saved.

If a SKU is not available this field can be used for a reference number. The SKU will be displayed within your usual eCommerce platform.

When a custom order product name is added to the Retailer Portal, the entered SK will be remembered. So, when you come to add the same product in future the SKU will be auto populated.

Multiple products can be added to a custom order by pressing the “Add New Product” button. Pressing this button saves the details for the first product and adds another line for you to enter the next products’ details.

You can edit the saved products by selecting the pencil icon.

Step 6 – Updating subtotal, tax, discount and grand total.
This information can be updated by selecting the “Refresh” button.

You may wish to enter a discount. This can easily be done by entering a percentage amount within the “Discount” field and then select “Refresh” button.

The percentage will be converted into £GBP and the tax and grand total amounts will be automatically calculated and updated.

Step 7 – Once you’re happy and the details of the order are correct, hit “Save.”

Step 8 – The following pop-up will appear, where you must enter the customer’s postcode:

The customer’s postcode must be the billing address of the payment card they wish to use.

This will also be used as the customers shipping address.

Step 9 – Once the postcode has been entered, select “View Options.” This will display the shipping options for your store. Shipping options are pulled straight from your “Store Settings” within the Retailer portal.

Step 10 – Choose the appropriate shipping method and click “View Order.”

Once the checkout button has been selected, the custom order will be displayed as shown below:

Step 11 – Once you have reviewed the details and are happy that all the details of the customer, order, shipping and any discounts are correct, click the “Order Link” The will send the order you’ve created to the customers’ email that was inputted for the order.

Alternatively, you can choose to edit the order by clicking the “Edit Basket” button.

Once you’ve chosen to send the “Order Link” you’ll be redirected to a list of orders created within your Retailer Portal:

Step 12 – The customer will receive the following email:

To complete their order, the customer will need to click ‘Complete my Order’ and they’ll then be redirected to the DivideBuy checkout where they can complete our 60 second application.

Magento 2 Tracking

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Magento 2 platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Tracking an Order in Magento 2

Step 1 – Locate the order and go to the order details page.  Select the Ship button in the order and under the Shipping Information section select ‘DivideBuy Custom’

 

Step 2 – Select the Title field and start to type the courier’s name – this will display a dropdown field of all the couriers that are compatible with the text entered. 

NB: The courier MUST be selected from the dropdown list displayed

 

Step 3 – Enter tracking number and click on Submit Shipment

 

Step 4 – When Submit Shipment is selected, the details will be saved on DivideBuy’s system and the information will be saved as per the screenshot below against the order

 

NB: We will only successfully save your details if the Tracking Courier and Tracking Number are correct, as per our system.  If they are not correct the details will not be saved on DivideBuy’s systems and you would not be able to save the tracking details entered.  An error message will be displayed as per the below screenshot

 

Couriers Compatible with DivideBuy

This document will outline the process of updating the tracking information via the DivideBuy delivery tracking module, per order, within the Magento 2 platform.  Please follow the steps outlined below to ensure that payment can be made for your orders.

Below is a list of couriers that are compatible with the DivideBuy module

  • An Post
  • APC Overnight
  • Arrow XL
  • Asendia UK
  • Collect+
  • Deltec Courier 
  • DHL Express
  • DPD Ireland 
  • DPD Local
  • DPD UK
  • Ensenda 
  • Fastway Ireland 
  • FedEx
  • FedEx UK
  • Hermesworld
  • myHermes UK
  • Nightline
  • Norsk Global
  • Omni Parcel
  • One World Express
  • Panther
  • Parcel Force 
  • Royal Mail 
  • Skynet Worldwide Express UK
  • TNT UK
  • TNT UK Reference 
  • Tuffnells Parcels Express 
  • UK Mail
  • UPS
  • USPS
  • XDP Express
  • XDP Express Reference
  • Yodel Domestic 
  • Yodel International 

NB: If you courier does not appear on this list then the tracking details you enter will not be saved on DivideBuy Systems.  Therefore, the proof of delivery for your orders must be entered in the Retailer Portal as a document. Please refer to our Proof of Delivery guide for more details.

 

Introducing DivideBuy

In this section:

 

About

Hello

Welcome to DivideBuy. Whether you are considering point of sale finance, or just browsing, you can find out more information here.

Dividebuy is a commerce checkout that allows retailers to offer interest free credit to their customers. We work in partnership to offer retail POS credit solutions to over 500 retailers and counting. Our eCommerce credit plugin integrates seamlessly with shopping cart functionalities such as Shopify, Magento, WooCommerce and Craft Commerce

DivideBuy, or Rematch Credit, started in 2014 when our CEO Rob Flowers wanted to buy products for some of his favourite hobbies. He soon realised that it was quite tough and there was no easy way to spread the cost. So, he decided to create something.

At the forefront in interest free checkout, our platform is designed for online retailers of all sizes to offer new credit solutions. If you want to offer customer choice at the checkout DivideBuy has is covered.

 

How does DivideBuy work?

Hundreds of UK online retailer’s trust DivideBuy to offer their customers value and payment options.

Dividebuy integrates with some of the largest ecommerce platforms to help sell their products.

 

 

FAQs

Magento 1

Managing your account

The easiest way to manage your DivideBuy account is by using our retailer portal. The retailer portal allows you to have more flexibility around your products, services, and price as we understand that you may offer bespoke products and services, or even discounts that are not within your website.

The merchant portal is your order handling and order management system. Here you can:

  • View all orders
  • Manage orders
  • Manage users
  • See dashboards
  • You can log in here

If you do not have Merchant portal you can request log in details by emailing retailersuccess@dividebuy.co.uk

How can I log into the Retailer Portal?

Click here to log in to the Retailer Portal using the information

Sign Up

How do I sign up for DivideBuy

 

You can contact our Business Development team by completing the form below or chatting online.

To be eligible for a DivideBuy Checkout you must

  • Be VAT Registered
  • Based in the UK selling product to consumers
  • Have an annual turnover of £500k+
  • Have traded for a minimum of 6 months+

 

Marketing

Brand

Your Profile

At the bottom of your section column, you will see the icon for your User Profile. You can manage your information within this section.

With the “Edit” button, you can amend any of your information.

Once you’re happy with your changes, you can select “Save.”

Or, if you click “Cancel”, all changes will not be saved.

Please Note: User Executive’s are unable to change their “Role Information”. If you need to update this, a Retailer Super Admin will need to make these changes. This is covered further in section 4.2 step 2.

Magento 2

Fulfilling an Order and Receiving Payment

Payment on Delivery Guidance

 

The aim of this guide is to help you and your team add delivery documentation to your DivideBuy portal through a simple step-by-step instruction.

Adding delivery documents to your DivideBuy portal is quick and easy.  Adding your delivery documents is very important part of us working together as this will ensure that you are paid. Always add your delivery documents as soon as you are able.

 

Prerequisite Guidelines

 

  • The order must be in a Processing status
  • The file must only be one of the following formats: JPEG, PNG, PDF, doc, docx

Step by Step guide

 

Step 1:  Log into to you Retailer Portal

Step 2: Select Orders – this will display all the orders within the portal sales grid

Step 3:  Select Processing from the filter tab

Step 4:  Select the order which requires the Proof of Delivery

Step 5: Select Browse and upload a file to the order

 

Step 6:  Select Open – the title of the file will be added to the Proof of Delivery text box (Remember to one of the following formats: JPEG, PNG, PDF, doc, docx)

Step 7:  Select Submit – your file will be uploaded and the Order Status will change to Fulfilled

Set Up

Here’s a quick checklist of what you should have before we begin and how we’ll work with you to integrate the DivideBuy Checkout

  • Agreement: You should have signed an agreement and confirmed your commission rates with our Business Development Team. If you haven’t you can do that here
  • Credentials: Upon completion of your agreement our Retailer Success team will make contact and request your web site credentials.
  • Integration: we guide you through the integration process
  • Go Live; once we’ve successfully integrated the DivideBuy Checkout with your website, you’re good to go
  • Merchant Portal; We provide you with log in details for the DivideBuy Merchant portal. Details for how to use the portal can be found here

Shopify

Shopify Refunds

Step 1

Log into your Shopify dashboard and go to Orders > All Orders. Find the order that you wish to refund and click on it.

Step 2

Click Refund.

Step 3

You can choose to enter the number of items to refund OR manually enter the amount on the right hand box.

Step 4

The amount that you have chosen to refund will be displayed with in the button. Click the Refund button to continue.

Result

The Refund has successfully been created and DivideBuy will be able to refund the customer.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.

Viewing Placed Orders

Step 1 – Click the “My Store” tab on the left of your screen and select your store.

Step 2 – All Orders are shown in this screen.

Retailer Super Admin Users will be able to see all orders, whereas User Executives will only be shown orders that they have created:

Step 3 – Select “View Order” next to order you wish to view:
arrow pointing to “view order” in above screenshot list of orders

Step 4 – Once selected, the order details will appear as shown below:

 

Sell with DivideBuy

Key Features
DivideBuy gives your retail website a checkout that gives you the opportunity to offer interest free credit. DivideBuy features include:

  • Easy integrations
    • You could be offering interest free finance in just a matter of days, giving your customers a new way to pay for their purchases. Working with UK online retailers we integrate with Shopify, WooCommerce, Magento and Craft Commerce.
  • Fast Customer Application process
    • When your customer is transferred to the DivideBuy Checkout they can complete their application in under 60 seconds.
  • Paid on delivery
    • When you deliver the goods, confirm details in your portal and we pay you.
  • DivideBuy Widgets
    • We have developed several widgets to help you upsell and increase basket value (Convert+) and to improve customer conversions and credit application experience (Soft Search)
  • Retailer Articles
    • Our retail articles offer guides and industry insights to help you connect with your customers. Plus, you can see retailer success in our success stories

Key Benefits

  • Increase conversions
    • Offering point of sale credit is a proven way to increase basket conversions as more consumers choose to spread the cost. Our Retail Partners have seen an increase in sales on average of 70%.
  • Increase basket size
    • Monitor your entire customer journey from the moment a consumer chooses to purchase your product with DivideBuy, through to completed application and arriving on your order confirmation page.
  • Increase Sales
    • When interest free credit is provided as a payment option, your shoppers are more receptive to being upsold, because they can spread the cost of a bigger basket. When you combine shopping activity with a quick application process and instant approval, you’ll start to see an increase in average order values.
  • More sales, less fraud risk
    • We are the credit provider, and we offer genuine instant credit decisions based on customers individual circumstance, resulting in DivideBuy partners typically seeing higher click-to sale conversions. As the lender we also carry the risk of non-payment, and so it is important that we assess the risk of each applicant. Our assessment considers a combination of things including credit history, the value of the goods, credit term and the nature of product being purchased. To provide the best conversion rate possible, we take on nearly the full range of credit worthiness.

Widgets

  • Convert+
    • Convert+ from DivideBuy works to generate more online sales, without you having to spend more on generating online traffic.You can find out more here.
  • Soft Search
    • To enhance the customer checkout experience we understand that conversion is a high priority. A study from the Office for National Statistics reported a fifth of the UK population suffers from high anxiety about their finances. So how do you remove any worry of signing into a credit agreement? With our Soft Search function, it give customer the chance to check their eligibility for DivideBuy credit, before they buy. Learn more about soft search here.

Magento 1 Refunds

Step 1

Log into your Magento 1 admin panel and go to Sales > Orders. Find the order that you wish to refund.

Step 2

Click View.

Step 3

Click Credit Memo.

Step 4

A yellow Refunds Totals box replaces the Order Totals box at the bottom right hand side of the page. Fill out the fields you require: Refund Shipping, Adjustment Refund, Adjustment Fee. Click Refund Offline.

Result

The Credit Memo has successfully been created and DivideBuy will be able to refund the customer.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.

Magento 2 Refunds

Step 1

Log into your Magento 2 dashboard and go to Sales > Orders. Find the order that you wish to refund.

Step 2

Click View.

Step 3

Click Credit Memo.

Step 4

If the products are to be returned to stock, check Return to Stock (if not, leave blank) and set quantity to refund. Click Update Qty’s button.

Step 5

Enter the Refund Shipping, Adjustment Refund and Adjustment Fee. Click Update Totals.

Result

The Credit Memo has successfully been created and DivideBuy will be able to refund the customer.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.

WooCommerce Refunds

Step 1

Log into your WordPress dashboard and go to WooCommerce > Orders. Find the order that you wish to refund.

Step 2

Click View.

Step 3

Scroll down the page to the Refund button and click it.

Step 4

If refunding a full item(s), enter the quantity within the Qty box and the total will automatically update in the box next to it.

OR enter the amount within the Refund amount box.

Click the Refund [refund amount] via DivideBuy button.

Step 5

Within the pop-up where it asks “Are you sure…”, click OK.

Result

The Refund has successfully been created and DivideBuy will be able to refund the customer.

Further Information

Our retail partners are responsible for processing the correct value of their refunds. For those refunds that are processed incorrectly please email refunds@dividebuy.co.uk.

Contact

Click here to log into the Merchant Portal

We are here to help with your questions.

Retailer Support hours

  • Monday – Friday  09:00 – 17:00
  • Saturday Closed
  • Sunday Closed
  • Bank holidays Closed

Changing Your Password

Select “Change Password”

All you will need is your current password and pin number. You’ll then confirm your new password underneath the old password twice.

Once you have entered all your details, select “Send Code” at which point a verification code will be sent to the phone number registered with your User Profile.

You’ll receive a text message with a 6-digit verification code. Enter the code into the onscreen box and click “Verify.” A Message will appear on the portal to confirm that your password has been successfully changed.

Woocommerce

Order Status’s Defined

Within the ‘List of Orders’ there are a number of statuses that may be displayed when viewing this list.

The meaning of these status’s

  • Saved Order – A custom order has been created and added to the custom order list. The user still needs to add the customer postcode and select the relevant shipping option.
  • Pending – All details associated with the order have been completed. The email link has been sent to the customer – customers will now need to complete their order.
  • Processing – The customer has completed their order via the DivideBuy checkout and has completed their credit application. The customer has been approved and has made any necessary payments. You are now able to process this order.
  • Fulfilled – The order has been processed and shipped. The shipping tracking number has been added to the order in your eCommerce platform.
  • Cancelled – The order has been cancelled manually or by the system due to customer inactivity.

Pricing

We are the credit provider, and we offer genuine instant credit decisions and acceptance rates based on customers individual circumstance, resulting in DivideBuy retailers typically seeing higher click-to-sale conversions. Our pricing is on a commission basis alongside a monthly fee.

DivideBuy Pricing varies depending on the sector you operate in. Our pricing is based on a commission rate plus a monthly product fee.

How to find out more

Complete the form below and one of the team will contact you to tell you all about how DivideBuy can work for your business. Before completing the form please ensure that your business:

  • Is VAT registered
  • Based in the UK selling product to consumers
  • Has an annual turnover of £500k+
  • Has traded for a minimum of 6 months

Introduction

The DivideBuy Retailer Portal allows you to have more flexibility around your products, services and price as we understand that you may offer bespoke products and services, or even discounts that are not within your website. This guide will help you to make the most of offering Interest-Free credit to your customers to maximise your business.

Changing Your Pin

Select “Change Pin” under the “Settings tab.”

Enter the requested details such as your current password and PIN, plus your new pin and confirmation of the new pin.

Once you have entered all your details, select “Send Code” at which point a verification code will be sent to the phone number registered with your User Profile.

You’ll receive a text message with a 6-digit verification code. Enter the code into the onscreen box and click “Verify.” A Message will appear on the portal to confirm that your pin has been successfully changed.

User Roles

We want you to be able to create and manage users within your portal in line with the needs of your business. We understand that all users won’t require the same access rights as others, depending on their role within your business.

DivideBuy has created two “User Roles” within your portal to help you manage what your employees are able to do within the portal. These are:

We’ve created two standard ‘User Roles’ within the portal to help you manage information in whatever
way works for you, these are:

  • Retailer Super Admin
  • User Executive

2.1 Retailer Super Admin
This user will be able to use all the functionality within the portal, including:

  • View and edit all users that are allocated to your store
  • Add a new user
  • Activate/deactivate users
  • Change password and PIN
  • View all custom orders
  • Ability to generate and process custom orders

2.2 User Executive
This type of access is usually given to staff members that will be creating orders on a day to day basis,
they’ll have the ability to:

  • Generate new custom orders
  • View custom orders generated via their User Account
  • Change their own password and PIN

Payments

Retailer Lending

Can I negotiate my rate?

Once you have signed your initial contract your rate will be reviewed on an annual basis. You can request a rate review by emailing retailpartners@dividebuy.co.uk and an account manager will be in touch.

If a customer chooses DivideBuy, when will I receive payment?

You will receive retailer payments in line with your terms of payment as outlined in the terms & conditions.

How do I get paid for my orders?

If you are a retailer of goods

Please provide us with tracking information via your web platform. For retailer wo use WooCommerce, Magento or Shopify you can input your tracking details via your platform. Once your delivery is tracked and confirmed, your payment is released

Instructions on how to input your tracking details onto an order are below:

If you offer services

Once you have fulfilled your service(s) in full we pay you for the order. Your account manager will work with you on how to provide information.

Getting Started

Ways to integrate

We work in partnership with retailers to offer interest free credit checkout. You can complete a self-installation or we can work together to integrate with your site.

Sign up with DivideBuy

  1. Sign your contract
  2. Retail Success Team will contact you
  3. We request your web site credentials
  4. Work together to integrate DivideBuy checkout with your website
  5. We provide you with your credit page
  6. Complete a test order
  7. Go live

View All Users

Retailer Super Admin Users can view all User Executives and Retailer Super Admin accounts.

Within the Retailer Portal select “Settings” from the menu on the left-hand column and select “Users.”

The following screen shows all users that have either a Super Admin Users or User Executive account linked to your store:

Activate a User

Retailer Super Admin Users can self-manage users. This is done by activating and deactivating user accounts. This could be useful for seasonal/shift workers or if a member of staff leaves your business.

Don’t forget, you’ll need to activate each new user that is created from within your Retailer Portal.
Step 1 – Go to your “User List” and you’ll see a column labelled “Activate”

Step 2 – To activate/de-activate, select the green/red switch.

Step 3 – A message will be displayed to confirm if you would like to activate/deactivate the selected user:

If ‘Yes’ is selected, the changes to the active field will be saved. If ‘No’ is selected, the changes to the active field will not be saved.

Adding a New User

Both Retailer Super Admins and User Executives can create new users.
1. Go to the User list for your store and select “Add New User” via the button at the top right of the screen:

2. The following screen will appear:

Enter the user’s details, including “Role Information” and select “Save.”
3. The user will then receive the email below:

The user will need to click “Complete Registration.”

4. The pop-up form will be auto populated based on the details the Retailer Super Admin User inputted. Please ask the new user to check that this information is correct.

The user will need to create their own unique pin and password. They’ll use this to log into their User Account.
The user must click ‘sign up’ to complete the process.

5. Once the User has set their password and pin, they will be set to “Activated.” Further stops for this are detailed in “Activate a User” section of this guide. Once they have been set to ‘Active’ they’ll be able to use your Retailer Portal.

Editing a User

A Retailer Super Admin User can update user’s details within the portal.
Go to your “User List”:
Step 1 – Select the pencil next to the user you wish to edit.
The following page will be displayed:

Step 2 – Make any necessary changes and when you are done, press the “Save” button at the bottom left of the screen. If “Go Back” is selected, all changes will be lost.

If you have one member of staff that works across multiple stores, you’ll need to create a user role for each of the stores.

Navigating your Retailer Portal

Your portal will be straightforward to navigate. The column on the left-hand side is visible from any screen for easy navigation to different sections.

Merchant Account

Creating a Custom Order

The customer order feature allows you to manage your order requirements. You can create your own orders. This process is the same for any user. You can find out more about user profiles here.

FAQ

How quickly can I get DivideBuy on my site or instore?

Once the forms are out of the way, we will connect you with the retail success team and you could be up and running within days.

Will customers’ credit scores be affected?

Yes. We use a combination of credit score, personal details, and our lending algorithm to make a credit decision. If a customer is uncertain about whether they would be eligible for DivideBuy Interest Free credit we have a soft search functionality, that does not leave a footprint on your customers’ credit file. Customers can use soft search before they proceed with their credit application.

Will customers’ credit scores be affected?

The short answer is no. We provide a “soft search” functionality, that does not leave a footprint on your customers’ credit file, and it’s free to use.

How to run a soft search

Increase credit conversions by offering your customers the choice to check their eligibility for credit before they buy. With a soft search and hard search is completed, we see orders increase by 64%. Plus, soft search is doesn’t leave a footprint on your customers’ credit file.

Step 1 – To begin the Pre-Approval Search, click the icon:

Step 2 – Enter the customer’s email address and order amount.

You must read the Terms and Conditions paragraph in full to the customer and ensure that they have agreed to the Terms and Conditions before you tick the box.

Step 3 – After ticking the Terms and Conditions box, click “Continue.”

Step 4 – Enter the customers’ details, click “Continue and Check Now”

Step 5 – The decision window informs the customer that they have been approved. Let them know that they simply need to choose DivideBuy at checkout.

NB: The customer may need a deposit or a guarantor, links are provided with further information about this.

Refunds

How do I manage refunds?

You will be able to refund an entire order or part of an order. Further details can be found when you choose your shopping cart.

You can find details of how to process a refund following a customer return via your retailer portal depending please choose platform below:

We aim to refund orders within 24 hours of receiving your confirmation

Marketing Resources

Its easy to market interest free credit to your customers. You can read and download the resources in this section

In this section:

Retailer Assets

Orders

How do I raise a custom order?

Our step by guide can be found here.

Merchant Portal

Hello!

The DivideBuy Merchant Portal give your flexibility to manage your account. You can log in, manage users, manage orders and much more.

Click here to log into the DivideBuy Merchant Portal using your username and password.

To reset your login details, click here

Shopping Carts

In this section:

 

Help Centre

Common questions from our valued retailers can be found here

Contact Us

Click here to log into the Merchant Portal

We are here to help with your questions.

Retailer Support hours

  • Monday – Friday  09:00 – 17:00
  • Saturday Closed
  • Sunday Closed
  • Bank holidays Closed

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