How will I know once my refund has been processed?

We require confirmation of your refund directly from the merchant partner you ordered with. Once this has been received, our accounts team will process your refund and notify you via email when it’s completed. This can take between 10 and 14 working days to process. Upon receipt of the notification email, it usually takes 3-5 working days to reach your bank account (depending on who you bank with). If we have not received confirmation of your refund, you will need to contact the merchant partner directly to advise them of this.

WIN 2 grey sun loungers worth up to £254.99

Ends 31st July 2024

Our merchant partner VonHaus is giving one lucky winner a pair of gorgeous grey sun loungers worth £254.99

With cushions made from strong, quick-drying and wrinkle-resistant polyester and an adjustable back, these chairs are perfect for an English summer.

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