Does your Retail Finance journey inspire confidence? The customer experience needs to engage your shoppers before, during, and after their Retail Finance purchase. It’s not just about the transaction. It needs to create trust, convenience, and, obviously, a reason to shop again.
Created by
David Ancliffe
David Ancliffe is Operations Manager at Zopa Bank, leading the Customer Success teams for Retail Finance. David is an experienced QA lead with a strong background in Fraud, change management, leading teams and training, previously working with Capital One.
All Posts by David
Want to hear more from David?
Sign up to our mailing list and get notified whenever a new article is posted. Please note, we’ll only ever use your data for the stated purposes.
